DUTY MANAGER
DUTY MANAGER
Posted on :
18-10-2024
Employer Active
1 Vacancy
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Job Description
- Liaise with different departments for smooth and coordinated work.
- Should ensure that the team members are adhering to the Human Resource policies.
- Personally welcome and escort all hotel guests.
- Authorize courtesies for all VIPs
- Maintaining guest profile and updating the same on regular basis
- Ensure to interact with the guests & enable the team to understand guest requirements.
- Ensure all VIP room inspection in coordination with House Keeping Department.
- Ensure that newspapers and parcels are delivered in the rooms without delay.
- To be readily available at all times to deal with problems or complaints.
- Ensure effective and speedy checkin & checkout facilities.
- Deal with the inquiries and complaints of the Guests tactfully and initiate followup action.
- Ensure that the entrance is easily accessible to cars and taxis at all times.
- Conduct briefing for GSA.
- Log security incidents and accidents in accordance with hotel requirement
- Communicates with RDM all information likely to be interest to them
Qualifications :
- Previous Duty Manager experience preferably within a hotel environment
- Exceptional communication and interpersonal skills that will see you develop strong rapport with guests and colleagues
- A confident and proactive problem solver with strong conflict resolution skills
- The innate ability to remain calm under pressure and when responding to emergency situations
- Exceptional time management skills will help you in managing competing priorities in this fastpaced service environment
- Excellent attention to detail and a genuine commitment to delivering 5star service
- Experience with Opera PMS and First Aid and CPR is advantageous
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
Key Skills
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