drjobs Reservation Agent العربية

Reservation Agent

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1 Vacancy
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Job Location drjobs

Saudi Arabia

Salary drjobs

Not Disclosed

drjobs

Salary Not Disclosed

Vacancy

1 Vacancy

Job Description

  • Handle enquiries for bookings vi phone during the shift communicate immediately and provide a reply or confirmation within a reasonable timeframe (24 hours) following hotel reservations policy.
  • Answer all calls promptly within 3 rings using specified greeting for hotel in a courteous and efficient manner. Ensure that all relevant information is obtained.
  • Use every opportunity to promote hotel facilities and maximize sales through sound product knowledge and selling skills.
  • Assist in Front Office as required especially with guest check in and check out during peak periods of activity.
  • Handle guest complaints and enquiries in an efficient and professional manner and ensure the Revenue & Reservation Manager and Front Office Manager is informed of any guest feedback.

Qualifications :

  • Experience in a similar reservations environment alternatively customer service experience is required preferably in a Hotel environment.
  • Strong knowledge of computer systems including Microsoft Office.
  • Competent knowledge of OPERA Cloud preferred.
  • Fluent orally & verbally in English with other languages well regarded.
  • Experience providing prompt and efficient service including upselling advantages.


Remote Work :

No


Employment Type :

Fulltime

Employment Type

Remote

Company Industry

Key Skills

  • Intelligence
  • Corporate
  • Irrigation
  • Investment
  • AC Maintenance
  • Contract Administration

About Company

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