Reservation Agent
صاحب العمل نشط
حالة تأهب وظيفة
سيتم تحديثك بأحدث تنبيهات الوظائف عبر البريد الإلكتروني
شارك هذه الوظيفة
حالة تأهب وظيفة
سيتم تحديثك بأحدث تنبيهات الوظائف عبر البريد الإلكتروني
لم يكشف
لم يتم الكشف عن الراتب
1 وظيفة شاغرة
الوصف الوظيفي
- Handle enquiries for bookings vi phone during the shift communicate immediately and provide a reply or confirmation within a reasonable timeframe (24 hours) following hotel reservations policy.
- Answer all calls promptly within 3 rings using specified greeting for hotel in a courteous and efficient manner. Ensure that all relevant information is obtained.
- Use every opportunity to promote hotel facilities and maximize sales through sound product knowledge and selling skills.
- Assist in Front Office as required especially with guest check in and check out during peak periods of activity.
- Handle guest complaints and enquiries in an efficient and professional manner and ensure the Revenue & Reservation Manager and Front Office Manager is informed of any guest feedback.
Qualifications :
- Experience in a similar reservations environment alternatively customer service experience is required preferably in a Hotel environment.
- Strong knowledge of computer systems including Microsoft Office.
- Competent knowledge of OPERA Cloud preferred.
- Fluent orally & verbally in English with other languages well regarded.
- Experience providing prompt and efficient service including upselling advantages.
Remote Work :
No
Employment Type :
Fulltime
نوع التوظيف
عن بُعد
المهارات المطلوبة
- الذكاء
- الشركات والمؤسسات
- الري
- الاستثمار
- صيانة مكيفات الهواء
- إدارة العقود
