Guest Service Associate - Front Office
Guest Service Associate - Front Office
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1 Vacancy
Job Description
As a Guest Service Associate you will play a pivotal role in delivering personalized service and creating unforgettable experiences for our guests at Fairmont Mumbai. Your warm demeanor attention to detail and dedication to exceeding guest expectations will contribute to the success of our hotel.
Key Responsibilities:
- Warm Welcome: Greet guests with a genuine smile and a warm welcome upon arrival setting the tone for their stay at Fairmont Mumbai.
- Checkin/Checkout: Assist guests with the checkin and checkout process ensuring efficiency accuracy and a seamless experience.
- Room Preparation: Coordinate with housekeeping to ensure that guest rooms are prepared to the highest standards before arrival including cleanliness amenities and special requests.
- Guest Assistance: Provide guests with information about hotel facilities services and local attractions assisting with inquiries reservations and recommendations as needed.
- Problem Resolution: Address guest concerns and complaints promptly and professionally seeking solutions to ensure guest satisfaction and retention.
- Safety and Security: Maintain a safe and secure environment for guests and colleagues by adhering to hotel policies and procedures and promptly reporting any safety or security issues.
- Team Collaboration: Work closely with other departments including housekeeping front office and food and beverage to ensure seamless guest experiences and resolve any issues that may arise.
- Administrative Tasks: Assist with administrative duties such as answering phone calls responding to emails and maintaining guest records ensuring accuracy and efficiency.
- Service Excellence: Strive to exceed guest expectations by delivering personalized service and anticipating their needs throughout their stay.
Qualifications :
- Previous experience in a customer service or hospitality role is preferred but not required.
- Excellent communication and interpersonal skills with a friendly and approachable demeanor.
- Strong attention to detail and the ability to multitask effectively in a fastpaced environment.
- Positive attitude and willingness to go above and beyond to ensure guest satisfaction.
- Flexibility to work various shifts including weekends and holidays.
- Basic computer skills and familiarity with hotel management software (training will be provided).
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
Company Industry
Key Skills
- Airside Operations
- Desktop Support
- Corporate Risk Management
- Gallery
- Agile Testing
- Humming Bird
