Front Office Manager
Posted on :
18-10-2024
Employer Active
1 Vacancy
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Salary
Not Disclosed
Salary Not Disclosed
Vacancy
1 Vacancy
Posted on :
18-10-2024
Job Description
- Directs controls and coordinates activities of personnel engaged in such activities as :
- Receiving processing and confirming room reservations.
- Selling registering and assigning rooms to incoming guests;
- Giving general information and aid and handling out keys to guests;
- Giving general information and aid and handling out keys to guests;
- Carrying baggage of and escorting guests to their rooms;
- Meeting and sending off and soliciting business at the airport and other arrival/departure ports;
- Sees to it that these activities are properly carried out to ensure guest satisfaction with accommodations and service.
- Coordinates wit housekeeping accounting F&B security and other departments concerned in handling guests requests inquiries and complaints regarding accommodations service security matter and billing.
- Prepares annual front office goals; monthly forecast of occupancy develops working plans to carry goals and forecasts compares actual achievements against goals periodically takes necessary corrective actions.
- Prepares monthly & yearly front office budgets based on statistics of previous years industry and economic trends estimates of operating expenses and other pertinent data; with sales manager and others.
- Sees to preparation of and finalizes all front office reports schedules requisitions etc.
- Trains personnel according to established procedures; conducts training meetings to discuss problems give instructions and assignments etc.
- Develops and implements procedures to govern front office activities; sees to it that personnel understand and adhere to approved standard policies and procedures of the hotel.
- Authorizes the acceptance of cheques cashing of personal cheques cash advances rebates refunds of deposits paidouts rate/room changes release of airline crew allowances etc on the basis of established procedures amount identity of guests or persons involved and availability of higher supervision.
- Inspects predetermined number of guest rooms daily to determine whether these are properly maintained.
- Implements hotel discount policies recommends approval of credit accommodations and decides whether to upgrade guests accommodations to promote and maintain good public relations.
- Sees to the enforcement of all house policies rules and regulations pertaining to Front Office activities.
- Attends to reservations and registration of very special VIPs personally.
- Directs supervises and coordinates the activities of telephone exchange personnel and ensures the proper maintenance repair and use of all telephone exchange equipment and facilities.
- Ensures that the investigation of irregularities and undesirable guests and the checking of room occupancy discrepancies are properly conducted.
- Spot checks employees performance regularly; corrects mistakes and inadequacies.
- Receives and greets VIPs and escorts them to their room; attends to their inquiries requests and needs.
- Performs other duties as may be assigned.
Qualifications :
- Passion for guest service.
- Excellent written and verbal communication interpersonal and leadership skills.
- Highly organized resultsoriented with the ability to be flexible and work well under pressure.
- Degree/Diploma in Hospitality Management is an asset.
- Fluency in English is an asset.
- Minimum of 2 years previous proven Managerial experience in similar position.
- Must have the ability to handle a multitude of tasks and guest requests.
- Knowledge of MicrosOpera Property Management System an asset.
- Should possess or seek certification in basic first aid.
- Strong guest service orientation and training skills background required.
- Ability to work independently and prioritize responsibilities.
- Experience with a hotel loyalty program an asset.
- Computer proficiency in a Windows environment (Word Excel PowerPoint).
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
Key Skills
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