Software Development Engineer
Software Development Engineer
Posted on :
18-10-2024
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Job Description
For over 15 years Trilyon has been at the forefront of providing comprehensive global workforce solutions and staffing services. Leveraging our extensive expertise across multiple domains such as Cloud technology Salesforce AI Machine Learning and Technical Writing we consistently exceed expectations in catering to a wide range of requirements.
Currently we are seeking a Software Development Engineer for one of our clients that is a leading multination corporation
Role: Software Development Engineer
Local Candidates only Santa Clara CA (4 days onsite)
Initial Assignment Length: 6 months but high possibility of extension
Pay Rate: $70 to 72/hr on W2
Local Candidates only Santa Clara CA (4 days onsite)
Initial Assignment Length: 6 months but high possibility of extension
Pay Rate: $70 to 72/hr on W2
Job Description:
The Proactive Support Tools Developer will be part of the Portworx Forensics Team dedicated to enhancing the efficiency of the Support and Engineering teams. The primary goal is to reduce repeatable work between Support and Engineering ultimately leading to a positive impact on Employee and Customer satisfaction.
The Proactive Support Tools Developer will be part of the Portworx Forensics Team dedicated to enhancing the efficiency of the Support and Engineering teams. The primary goal is to reduce repeatable work between Support and Engineering ultimately leading to a positive impact on Employee and Customer satisfaction.
Role and Responsibilities:
Develop and maintain tools and processes that increase the efficiency of the Support team.
Focus on reducing analysis complexity to enable more individuals log analysis more easily
Enhance the efficiency of individuals performing log analysis and debugging.
Collaborate with Support and Engineering teams to identify and address support needs.
Create and maintain documentation and knowledge bases for tools used by the Support team.
Ensure that all tools and processes align with the goals of improving support accuracy diagnosis case resolution time and overall customer satisfaction.
Develop and maintain tools and processes that increase the efficiency of the Support team.
Focus on reducing analysis complexity to enable more individuals log analysis more easily
Enhance the efficiency of individuals performing log analysis and debugging.
Collaborate with Support and Engineering teams to identify and address support needs.
Create and maintain documentation and knowledge bases for tools used by the Support team.
Ensure that all tools and processes align with the goals of improving support accuracy diagnosis case resolution time and overall customer satisfaction.
Preferred Skills:
Experience with Docker Kubernetes and other containerization technologies.
Competency with regular expressions and grep
Familiarity with customer support tools.
Ability to work independently and manage multiple tasks simultaneously.
Experience with Docker Kubernetes and other containerization technologies.
Competency with regular expressions and grep
Familiarity with customer support tools.
Ability to work independently and manage multiple tasks simultaneously.
Education:
BS in computer science or a related field is required.
BS in computer science or a related field is required.
Experience:
3 years of experience.
Strong Python programming skills and experience with automation tools.
Familiarity with support processes and tools used in technical support environments.
Excellent problemsolving skills and the ability to work collaboratively with crossfunctional teams.
Strong communication skills to effectively convey support needs to engineering teams and vice versa.
Experience with documentation and knowledge base management.
3 years of experience.
Strong Python programming skills and experience with automation tools.
Familiarity with support processes and tools used in technical support environments.
Excellent problemsolving skills and the ability to work collaboratively with crossfunctional teams.
Strong communication skills to effectively convey support needs to engineering teams and vice versa.
Experience with documentation and knowledge base management.
Regards
Nima Nayak Trilyon Inc.
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Equal Employment Opportunity
Trilyon is an Equal Opportunity Employer committed to fairness and respect for all individuals. We value diversity in age disability ethnicity gender gender identity religion and sexual orientation believing it drives innovation and better service. Employment decisions are made impartially without regard to any protected characteristic under federal state or local law. Our diverse team drives innovation competitiveness and creativity enhancing our ability to effectively serve our clients and communities. This commitment to diversity makes us stronger and more adaptable.
Trilyon is an Equal Opportunity Employer committed to fairness and respect for all individuals. We value diversity in age disability ethnicity gender gender identity religion and sexual orientation believing it drives innovation and better service. Employment decisions are made impartially without regard to any protected characteristic under federal state or local law. Our diverse team drives innovation competitiveness and creativity enhancing our ability to effectively serve our clients and communities. This commitment to diversity makes us stronger and more adaptable.
Employment Type
Full Time
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