Customer Success Manager German Speaking

Remote (/ 2hrs from Germany GMT1). C2 German Language is essential

Our customers are at the heart of everything we do at Secfix and were looking for a star player to support customers from the DACH region. Youll manage the customer lifecycle from day 1 going the extra mile to ensure they receive the highest level of support. Youll thrive in a startup environment constantly seeking out ways to improve processes and provide additional value fostering crossteam relationships that help us to build the best products. In return youll get generous equity and benefits a 100% remote environment and the chance to grow your career alongside an incredibly smart fun and dedicated team.

About Secfix

Secfix automates security compliance for SMBs in Europe. We help SMBs automate ISO 27001 GDPR TISAX and SOC 2 fast and easy. Our platform integrates with a companys tech stack (like AWS Azure AD Jira etc.) automatically extracts the data needed for compliance and creates a checklist to become and remain compliant.

About Our Team

Were a fun closeknit team on a mission to automate security and compliance for modern companies and become the European compliance automation leader. Our trajectory is fueled by top investors including Octopus Ventures Neosfer (Commerzbank) founders of Signavio and many more angels.

We are a team of 18 (and growing!) with founders passionate about Y Combinator product principles and building a great remote culture. We are solving a real need with a huge $97bn market and the future is very bright.

About you

We are seeking a highly motivated Customer Success to join our team and work with our customers from the DACH region. In this role you will manage the customer lifecycle from day 1 through renewal ensuring that our customers receive the highest level of service and support. You will improve our CSM processes and set up the infrastructure (tools processes way we work) to be highly impactful. You will work crossfunctionally with sales marketing engineering and product teams to align on customer needs and company strategy. You will also serve as the point of contact for your customers and drive them to specific business outcomes on their timelines.

Tasks

• Drive customer adoption and ensure successful onboarding to increase customer retention and revenue
• Build and improve our CSM processes and set up the infrastructure to be highly impactful on the customer journey
• Onboard and support Secfix customers through the lifecycle of their certification journey
• Become an expert in ISO 27001 GDPR and other forms of compliance
• Work crossfunctionally with sales marketing engineering and product teams to align on customer needs and company strategy
• Serve as the point of contact for your customers in the DACH region and drive them to specific business outcomes on their timelines
• Write and record educational and technical content for our knowledge base.

Requirements

• English (fluent) and German (C2)
• Great time management and organisational skills
• Excellent communication skills
• Ideally 2 years of experience in customer success management or account management roles at a highgrowth B2B SaaS company
• Comfortable talking through basic technical concepts with a technical audience
• Proven track record of managing multiple concurrent projects
• Experience working with crossfunctional teams (Sales Support Engineering Product)
• Energetic and engaged with remote culture

Niceto have:

• Know your way around Intercom Clickup Zapier Google Spreadsheets GPT3/GPT4 and Notion
• Other languages
• Entrepreneurial mindset

Benefits

• Remote Work: 100% remote work with a virtual office in Gather.
• Competitive Salary: Industrycompetitive local salaries.We pay local rates that are at or above the market. We share this philosophy with GitLab.
• Equity: Generous equity package were all owners of Secfix and beneficiaries of our collective success.
• Holidays: 26 days holiday local public holidays.
• Health Insurance: Comprehensive health coverage.
• Development Budget: 1000 annual personal development budget.
• Workspace Budget: Remote workspace budget and access to coworking spaces.
• Annual Retreat: Annual retreat to build connections and inspire ideas (this year were headed to Milan!).
• Tech Equipment: Latest tech equipment (MacBook monitors headphones).
• Company Events: Companywide events to build relationships and have some fun!
• Mentorship: We are backed by top VCs and accelerators and have direct access to worldclass mentors.