Customer Service Agent - German English Speaking

Why loveholidays

At loveholidays were on a mission to open the world to everyone giving our customers unlimited choice unmatched ease and unmissable value for their next getaway. Our team is the driving force behind our role as our customers personal holiday expert the smart way to get away.

The impact youll have:

The role of Customer Experience Agent is very important at loveholidays because they are the voice of the company providing support to customers before during and after their holidays. We believe providing great customer service will ensure that customers come back time and time again for all their package holiday requirements.

Were building a small team of Customer Experience Agents who are bilingual in German and English to help support customers across multiple countries. Youll learn the ropes initially by supporting our UK and Irish customers spending time in each major customer service function to gain experience ahead of supporting customers in other geographies.

Were looking for people with excellent verbal and written communication in both languages coupled with a desire to deliver great experiences for our customers and youll be provided with extensive training in all areas making you a great allround customer service member of the team.

Skills & Experience required:

• Bilingual in German and English
  
  
• Customer service experience if its in travel thats even better (but not a necessity)
  
  
• Strong technical abilities youll need to know your way around a laptop using webbased applications for multiple hotel suppliers airlines and our internal systems
  
  
• Ability to multitask prioritise and manage time effectively in a fastpaced environment its travel it changes!
  
  
• Excellent verbal and written communication in English and German as well as organisational skills
  
  
• Exceptional active listening skills we need people who are great at using empathy to put things right for our customers
  
  
• Demonstrable experience of putting yourself in the customers shoes in order to provide great customer service experiences

Get in touch:

Are you intrigued by the idea of helping to build our reputation for customer service excellence

Are you thrilled at the thought of a startup environment where hard work can generate great rewards

Are you ready to take the travel industry to a place it has never been before
Then lets talk!

At loveholidays we focus on developing an inclusive culture and environment that encourages personal growth and collective success. Each individual offers unique perspectives and ideas that increase the diversity and effectiveness of our teams. And we value the insight and potential you could bring on our continued journey.

The interview journey:

1. TA Screening 30 minutes
2. Interview with Head of CX Germany & CX Team Lead 1 hour

Remote Work :

No

Employment Type :

Fulltime