Customer Service Associate
Customer Service Associate
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1-3years
Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
Overall Purpose
The main goal of CUSTOMER SERVICE REPRESENTATIVE is to typically interact with the customers daily through various channels and responding promptly to customer inquiries. Maintaining a positive empathetic and professional attitude toward customers always. Most importantly to have a deep knowledge of how our services work.
A representative who anticipates and resolves client concerns with the goal of exceeding each clients expectations no matter how large or small the request. A representative who can probe and discover the needs of the customer and recommend the appropriate service and still willing to go through extensive training and continued education.
Job Duties and Expectations
Phone and Email Management
Handle all customer s client s and carrier s shipment queries (e.g. booking quotes tracking of shipments checking transit time etc.) via emails and calls.
Update Ticketing System
Account Generation Setting up an account for new customers.
Maintains database by entering new and updated customers information
Basic Shipping and account inquiries (excludes billing concerns)
Provide best shipping rates and complete the booking process Shipment Tracking and Status Inquiry (Proactive/Reactive)
Requirements
Skills and Qualifications:
Excellent communication skills (both written and verbal)
With 2 years of BPO Customer Service experience is an advantage
Experience in shipping and logistics is a plus
Enthusiastic individual who has a keen eye for details
Proficient with the navigation of multiple webbased tools and Microsoft Office
Proficient in MS Excel
Benefits
Skills and Qualifications: Excellent communication skills (both written and verbal) With 2 years of BPO Customer Service experience is an advantage Experience in shipping and logistics is a plus Enthusiastic individual who has a keen eye for details Proficient with the navigation of multiple web-based tools and Microsoft Office Proficient in MS Excel
Employment Type
Full Time
