Airline Direct Support
Airline Direct Support
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
- Main responsibility: Manage changes and cancelations for flights where we booked directly with an airline including
- Emailing/Calling customers to inform them of updates on their request
- Calling airlines/suppliers to determine fare rules and make changes
- Secondary: Supporting with imminent departure checks and communicating any schedule changes made to flights to customers departing soon
Requirements
- Responsible mature with a strong work ethic and initiative.
- Excellent command of customer relations (reassuring visionary proactive dynamic reliable)
- Strong written English communication skills
- Strong conversation English communication skills
- Ability to manage queues and prioritize based on urgency (time until departure)
- Ability to follow process and improve processes for efficiency
- Critical thinking and problemsolving skills.
- At least 2 years of experience in a travel agency or business platform (preference to roles dealing with booking changes disputes or communication with suppliers)
- Sabre and Amadeuss experience is an advantage (not required for the role but preferred)
Benefits
Skills Responsible, mature, with a strong work ethic and initiative. Excellent command of customer relations (reassuring, visionary, proactive, dynamic, reliable) Strong written English communication skills Strong conversation English communication skills Ability to manage queues and prioritize based on urgency (time until departure) Ability to follow process and improve processes for efficiency Critical thinking and problem-solving skills. Past Experience At least 2 years of experience in a travel agency or business platform (preference to roles dealing with booking changes, disputes or communication with suppliers) Sabre and Amadeus's experience is an advantage (not required for the role but preferred)
Employment Type
Full Time
