Job Purpose
Reporting to the Director of Food & Beverage this position is responsible for the organisation planning and directing of overall daily food & beverage operation and administration of the department and be responsible and accountable for its profitability and revenue generation.
Primary Responsibilities
- Ensure that your team delivers quality services both in production of customer service at all points of sale in the hotel.
- Ensure the correct operation of the various services in your department.
- Effective leadership of all Managers in the division.
- Motivate and create a team spirit in all sections of the Food & Beverage.
- Ensure that the profitability of your department is consistent. Be involved in the pricing policy of your departments.
- Ensure that the health and safety regulations are complied with and applied in the department.
- Ensure that there is compliance with the work legislation in Food & Beverage Department.
- Engage and obtain guests feedback during operations to ensure satisfaction
- Handle guests complaints and comments tactfully and efficiently
Team Management
- Draw up and or check the work schedules for your teams taking into consideration all forecasts and workloads i.e. holidays and off days etc.
- Ensure that new hire induction and required trainings are completed within three months of employment
- Provide training to team members and casual labour on all aspects of banquet operations according to the requirements in the departments Standards
- Observe coach motivate and counsel team disciplinary actions if required
- Respond to all questions raised by your team in the area of personnel management
- Maintain department communication logbook and update notice board.
Kindly note that only shortlisted candidates will be contacted.
Qualifications :
- Diploma in Hospitality Management/Food & Beverage preferred.
- Additional certification(s) in Food & Beverage will be an advantage.
- Minimum 5 years of relevant experience in a similar capacity.
Remote Work :
No
Employment Type :
Fulltime