Responsible for ensuring the smooth daily operation of all areas of the Food and Beverage Department including the bar restaurant and conference space
Drive guest satisfaction and loyalty through exceptional service strong relationships and attention to detail in all areas of the operation
Evaluate changes in guest needs the guest mix and competitive set in order to recommend and action appropriate product/service and operational changes as necessary
Ensure that brand standards including sustainability initiatives are maintained
Hire train and develop the departments team members and ensure employee satisfaction through effective positive and proactive leadership
Coordinate and communicate with all other departments as required to ensure smooth operations high levels of guest and employee satisfaction and the most effective use of resources
Take a proactive and innovative approach to operations in order to maintain market competitiveness and exceptional financial performance
Work with marketing team to develop creative and effective promotions and to drive their implementation in a timely manner
Develop beverage menus for all areas and work with the executive chef to develop dining menus
Develop and administer the F&B budget action plan and promotional activities of the department to stimulate sales and profit while controlling operating expenses
Prepare monthly forecasts for restaurant room service and bar review daily and monthly financial result and take any required actions
Qualifications :
Job Requirements:
Minimum 3 5 years of experience in a similar role preferably in a five star luxury setting.
A strong understanding of the overall hotel business with the ability to study analyse and interpret complex activities and/or information in order to improve new practices or develop new approaches.
Proven experience in meeting budget and forecast for all costs including payroll and other expenses
Experience in managing and developing a team including performance management performance reviews disciplinary procedures creating learning and development plans coaching etc.
Has a good understanding of luxury guest expectations and desire to meet these expectations.
Project professional image at all times through personal presentation/ interpersonal skills.
Has awareness of industry trends in service product and presentation. A passion for food wine and the culinary arts that is knowledgeable and effusive.
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