Executive Assistant Manager EAM - Commercial

Working closely with Hotel General Manager the Executive Assistant Manager (EAM) in charge of Commercial Performance (Rooms Sales & F&B Events & Sales) plays a crucial role in driving revenue and ensuring the hotels financial and business objectives are met. In the absence of the General Manager EAM will take accountability on hotel operations.

Heres an outline of their scope of work:

Strategic Planning and Revenue Growth

• Develop and implement strategies to maximize revenue across all departments (rooms food and beverage events etc.)
• Analyse market trends competitor performance and demand patterns to adjust pricing and promotions
• Provide regular updates on sales performance operational metrics and financial results
• Collaborate with the Revenue Management and Sales teams to optimize pricing distribution and inventory strategies

Sales Oversight

• Work closely with the Sales Team as well as the Assistant Director F&B Sales & Events to ensure effective campaigns and promotions align with the hotels business goals
• Drive initiatives to attract and retain key accounts and business partnerships
• Evaluate the success of sales and marketing efforts and recommend improvements
• Working on a collaborative manner with Director of Revenue Director of Marketing

Operational Leadership

• Oversee the performance of commercial departments (Sales Events)
• Ensure alignment between operations and the overall commercial strategy of the hotel
• Identify opportunities for operational efficiencies that enhance profitability
• Special projects champion to elevate Guest Satisfaction and improvement of process
• Act as the General Managers Representative in their absence providing strong leadership and decisionmaking support

Financial Performance Monitoring

• Monitor key performance indicators (KPIs) such as RevPAR (Revenue Per Available Room) ADR (Average Daily Rate) GOP (Gross Operating Profit) and occupancy rates
• Prepare and present regular financial and performance reports to Senior Management Owners Operator
• Identify underperforming areas and create actionable plans to address them

Customer Experience and Brand Alignment

• Ensure that commercial strategies are aligned with delivering an exceptional guest experience
• Maintain consistency with brand standards while adapting to marketspecific need

Team Development and Leadership

• Guide and support department heads ensuring alignment with the hotels objectives
• Mentor and develop team members to build a highperforming commercial team
• Foster crossdepartment collaboration to achieve business goals

Stakeholder and Owner Relations

• In agreement with General Manager: can act as a liaison between the hotel Management Team and Stakeholders/Owners to communicate performance and strategies
• Address stakeholder feedback with actionable plans to meet expectations

Core Skills Required:

• Strong understanding of revenue management sales and marketing principles.
• Analytical and strategic thinking skills.
• Excellent communication and negotiation abilities.
• Leadership and teambuilding capabilities.
• Ability to adapt to changing market conditions and implement innovative solutions.

This role is highly dynamic and central to a hotels financial success blending operational leadership with a focus on strategic growth and guest satisfaction.

How do I deliver this

Tell it like it is Authentic honest you mean it sincere true.

Have fun and make friends fun energetic whimsical upbeat wink casual.

Ive got your back Accountable responsible makes up for own promises knows how to take ownership follows thru dependable.

Play to win Original cutting edge new outside the box; open to new possibilities different.

Right here right now Attentive detailoriented always focused always in the moment precise owns the guest.

Additional Information :

Remote Work :

No

Employment Type :

Fulltime