Guest Service Associate
Guest Service Associate
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Job Description
Job Description
Department : Food & Beverage Service
Designation : Guest Service Associate
Reports To : Team Leader F & B Service/ Restaurant & Bar Manager
Prime Function:
- Ensure to provide proficient and professional Food & Beverage service to the guests by meeting and also exceeding their expectations.
- Welcome the guests by greeting them as per the standards.
- Any matter which may affect the interests of hotel should be brought to the attention of the Management
- Responsible for INTERREACT
Key Responsibilities:
People Management
- Respond to customer queries by resolving issues in a timely and efficient manner to ensure customer satisfaction.
- Ensure to attend to guest complaints requests or inquiries regarding the food and services.
- Establish and maintain seamless coordination & cooperation with all departments of Ibis Chennai City Centre to ensure maximum cooperation productivity morale and guest service.
Financial Management
- Identify optimal costeffective use of the resources and educate the team on the same.
Operational Management
- Responsible for set up of all operating equipments and ensure to inspect linen and condiments before the service.
- Ensure to be familiar with all dishes on the menu.
- Ensure clearance of all soiled chinaware glassware silverware from the guest table and reset the table for the next arrival
- In the absence of the Food & Beverage Team Leader ensure to take guest orders advice guests on specials menu options.
- Ensure to be familiar with the property lay out fire exits and elevator locations.
- Report any equipment malfunction emergency situations or suspicious persons to the Food & Beverage Team Leader.
- Ensure that breakage pilferage and spoilage are kept to a bare minimum.
Hygiene / Personal safety / Environment:
- Ensures that the workplace and storage areas remain clean and tidy and the safety of consumable goods by always respecting HACCP regulations
- Respects the instructions and safety guidelines for the equipment (s)he uses
- Applies the hotels security regulations (in case of fire etc)
- Respects the hotels commitments to the Environment Charter (saving energy recycling sorting waste etc) and meets Ibis ISO 14001 environmental commitments as applicable to the role if the hotel is involved in the programme.
Key Contacts
Liaises with
Responsible for (as assigned)
Food & Beverage Department
Trainees
Occupational Health & Safety
Employee Responsibility
All employees to safeguard their health and safety and the health and safety of others in the workplace.
Replacement and Temporary Mission:
Be ready and responsible for any job which may be assigned by the Management.
I am responsible for INTERREACT
Qualifications :
B. Sc Hotel Management
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
