Process Associate USVoice
Process Associate USVoice
Posted on :
08-01-2025
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1 Vacancy
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Job Description
Process Associate Voice
Location: Infopark Kakkanad Kochi
Shift: Night (6:00 PM to 3:00 AM)
Salary: 16500 to 17 500 ( Bonus of 2000 to 5000 Monthly)
Working Days: 5 days/week (Fixed Sat & Sun off)
Excellent English fluency both verbal and written.
Excellent English fluency both verbal and written.
We are in search of a dedicated and detailoriented Process Associate to join our Voice Operations team. The ideal candidate will excel in handling inbound and outbound calls efficiently while maintaining a high level of accuracy and professionalism.
Responsibilities:
- Handle inbound and outbound calls with professionalism and courtesy.
- Accurately process and document information obtained during calls.
- Assist callers with inquiries concerns and requests in a timely and efficient manner.
- Follow predefined scripts and protocols to ensure consistency and quality of service.
- Communicate effectively with team members and supervisors to ensure seamless call flow.
- Meet performance targets for call quality productivity and customer satisfaction.
- Maintain confidentiality and security of sensitive information obtained during calls.
- Adhere to company policies and regulations at all times.
Requirements
- Bachelors degree or equivalent qualification.
- Previous experience in a voice process role is preferred but not required.
- Proficiency in computer skills including MS Office applications.
- Excellent English fluency both verbal and written.
- Strong interpersonal skills and ability to build rapport with callers.
- Ability to handle multiple tasks simultaneously while maintaining attention to detail.
- Willingness to work night shifts and adapt to changing schedules.
- Ability to work independently as well as part of a team.
Benefits
- Performance Bonus
- Employee State Insurance (ESI)
- Provident Fund
- Health Insurance
1. Qualification: Bachelors Degree. 2. verbal and written communication skills.
Education
Degree (Mandatory)
Employment Type
Full Time
Key Skills
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