Weddings and Events Coordinator
Weddings and Events Coordinator
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Job Description
Maintain complete knowledge of the following (to include but not limited to):
All hotel features / services hours of operation
Hotel function space entertainment options menus and floral decoration options
Hotel safety guidelines and evacuation plan
Scheduled daily group activities
Maintain high level of knowledge of competitors product
Answer incoming phone calls in a pleasant manner using Hotels telephone etiquette guidelines. Handle telephone enquiries according to departmental procedure
Liaise with banquet team to ensure correct setup of function to meet clients needs
Arrange site inspections for potential clients
Promote positive relations with guests and attend to all requests expediently and courteously
Acknowledge and handle guests complaints and comments tactfully and efficiently. Report incidents or other irregularities to management
Followup with inhouse events to ensure ongoing service to the guest
Develop professional relationships with key players in the designated Market segment to build business
Maintain good relationships with counterparts at competing hotels
Upsell and promote hotels facilities and services at every available opportunity in order to maximize sales revenue
Qualifications :
Skills / Qualities
Flexibility
Responsive
Service minded and guest oriented
A thorough and methodical approach
Ability to identify problems
Attention to detail
Dynamic
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
