IRD Order taker
IRD Order taker
Posted on :
18-10-2024
Employer Active
1 Vacancy
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Job Description
- Responsible for answering all telephone calls and prioritizing said calls.
- Should have very good telephone etiquette.
- Directly involved in the ordertaking and orderplacing process while dealing with guest requests and orders courteously efficiently and promptly.
- Should have good knowledge of room service menus and ongoing promotions in another F&B outlet.
- Should be able to provide recommendations and suggestions to guests upon request.
- Be knowledgeable of all services facilities and products offered by the hotel.
- Consider the satisfaction of all guests by ensuring prompt courteous and efficient service at all times.
- Display excellent conversation skills and selling techniques at all times.
- Pay attention to guest orders and know the menu thoroughly.
- Write down all the information. Highlight special requests.
- Ensure correct posting in the POS system for communication with the service and kitchen departments.
- Able to perform all duties and tasks per the tasks required at the outlet.
- Assist the department in driving guest satisfaction by providing consistent guest experiences.
- Coordinate with Room Service Waiter/ Waitress Captains and Minibar Attendant.
- Report positive and constructive guest feedback to the manager.
- Promptly handle guest queries complaints and all issues professionally.
- Have the knowledge and understanding to explain and perform upselling of all items offered by the department assigned as well as offering alternatives or suggestions to guests.
Qualifications :
- Relevant experience as a IRD Order Taker or in simillar role.
- Diploma/ BS degree in hospitality management business administration or related field
- Excellent communication skills & guest engagement skills
- Excellent problem resolution skills along with outstanding communication and active listening skills
- Ability to work flexible hours
- Proficiency in English
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
Key Skills
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