To act as a personal representative of the Royal York by providing guests with our high standards of service as well as practicing upselling techniques. To ensure that all guests leave happy and satisfied with the service and overall dining experience. Must have extensive understanding of alcoholic and nonalcoholic beverages and the serving methods for each beverage.
- To report to duty punctually in order to maintain the integrity of coworkers and guests
- To consistently offer personal friendly and efficient service
- To have full knowledge of the menu beverage lists (alcoholic and nonalcoholic) and all other special promotions taking place in the outlet
- To take corrective actions when serving dissatisfied guests as the main goal is to have the guest leave happy
- To prepare all beverages according to guest requests as well as all coworkers needs
- To maintain teamwork and good work ethics with all guests (internal and external) by assisting coworkers with any duties but without compromising the experience of any guests dining experience
- To record and fill all daily requisitions efficiently to maintain sufficient stock for each shift/day and to complete month end inventory
- To have read and understood all hotel policies and procedures rules and regulations as outlined in the employee handbook
- To understand the concept hours of operation of the restaurant/bar
- To be aware of safety and sanitation when handling beverages and the equipment used in preparation of the beverages
- Attend preshift briefings weekly and monthly meetings to ensure open lines of communication between all employees
- To fully understand the hotels recycling program and procedures
- To immediately report any accident that happens to a guest a coworker or yourself to your manager
- To express your concerns suggestions or comments on how to improve the guests experience or to improve the operation as a whole
- To have a full understanding of all the equipment used in the outlet including P.O. S. system. To be able to confidently use the Micros system including closing opening and modifying guest checks
- Assist guests with selections and suggest wines that accompany meals
- To have an understanding of all other outlets services and offices in the hotel and their locations
- Balancing all daily transactions and remitting according to the policies and procedures
- Full understanding of alcohol handling procedure policies
Qualifications :
- Previous work experience in a restaurant/food and beverage setting
- Excellent interpersonal skills and a team player attitude
- Smart Serve training program certification
- Must be age of majority to serve alcoholic beverages
- Cash handling abilities
- Previous bartending experience in a wellestablished hotel and/or bar
Remote Work :
No
Employment Type :
Parttime