Reservations and Royal Services Agent
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Job Description
Position Summary:
The Reservations and Royal Services Agent will play a crucial role in delivering exceptional guest experiences at Raffles and Fairmont Doha. This position requires a highly organized customeroriented individual with excellent communication skills and a strong ability to multitask. The successful candidate will handle reservations guest inquiries and provide personalized services to ensure the highest level of satisfaction.
Key Responsibilities:
Reservations Management:
- Process and manage hotel room reservations efficiently and accurately.
- Ensure all reservation details are correctly entered into the system.
- Respond to guest inquiries regarding room availability rates and amenities.
- Upsell hotel services and amenities to maximize revenue.
Guest Services:
- Provide personalized assistance to guests before during and after their stay.
- Handle special requests and VIP arrangements to ensure a memorable guest experience.
- Address guest concerns and resolve issues promptly and professionally.
- Coordinate with other departments to fulfill guest needs and requests.
Communication:
- Maintain clear and effective communication with guests via phone email and inperson interactions.
- Provide information about hotel facilities services and local attractions.
- Collaborate with the Front Office and other departments to ensure seamless guest experiences.
Administration:
- Maintain accurate records of guest interactions and transactions.
- Prepare reports on reservations occupancy and guest feedback.
- Assist in the preparation of promotional materials and packages.
Qualifications :
Qualifications:
- Previous experience in reservations guest services or a similar role in the hospitality industry.
- Strong verbal and written communication skills.
- Excellent organizational and multitasking abilities.
- Proficiency in hotel management software and Microsoft Office Suite.
- Ability to work flexible hours including weekends and holidays.
- Fluency in English; additional languages are a plus.
Personal Attributes:
- High level of professionalism and integrity.
- Customerfocused with a warm and welcoming demeanor.
- Strong problemsolving skills and attention to detail.
- Ability to work independently and as part of a team.
- Adaptability to a fastpaced and dynamic environment.
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
