Assistant Director Student and Financial Services

Responsibilities:Develop and manage student financial information, monitoring/reporting systems for accounts receivable and collection. Development and management of the bad debt process. Supervise staff in the delivery of these services for NU-Q.Understand and communicate information about the financial aid process, including awarding financial aid, US federal aid, scholarship and sponsorship programs, procedures, and other relevant information to students, parents, the campus community, outside agencies, and other constituents.Manages the student employment program including posting of positions, communication with students and supervisors, and management of WFS (time reporting) and myHR process. This also includes the supervision of a student employment support position. Conflict resolution when discrepancies arise regarding the reconciliation and recording of hours between students and staff/faculty. Co-approval of student employment payroll with NU-Q HR.Participate in NU-Q initiatives and perform other duties/projects as assigned, including being a backup for some other business & finance activities when there are absences.Manage, analyze, and award additional financial aid for students.Minimum Qualifications & Competencies• Bachelor's degree in education or business administration, or related field or equivalent combination of training & experience• 1 - 3 years of related experience in higher education• 1 3 years of experience in managing a retail function• 1 3 years of experience in supervising students and/or staff• Strong analytical and organizational skills• Strong Microsoft Excel skills• Ability to communicate thoughts effectively, both orally and in writing• Ability to establish and maintain constructive and cooperative working relationships with a variety of internal and external personnelPreferred Qualifications & Competencies• 3 - 5 years of work experience in financial aid and student accounts• 3 - 5 years of experience supervising students and/or staff• 3 5 years of related experience in higher education• Experience with Northwestern University student finance methods, processes, and systems• Master's degree in business administration or accounting• Strong database report writing skills