Receptionist
Receptionist
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
Welcome to a job that allows you to be at the heart of the life of a hotel and to open the doors to a fulfilling daily life within an international group.
Your missions:
You ensure a personalized and warm welcome the wellbeing of the guests is always your priority.
You make the link with the different departments of the hotel according to the guests requests you are a facilitator recognized within the establishment.
You are dedicated to continuously improving the quality of the hotels services your ideas are always welcome and we encourage you to bring them onto the table!
You are the guardian of the guests loyalty; they will certainly come back a little for you.
You will be trained in the financial tracking of revenues and the safety of property and people.
During the night shift you are responsible for the activities of the establishment in the absence of your hierarchy: hotel closing cash collection and anticipating the needs of the next day.
Perform all checkin and checkout tasks.
Manage online and phone reservations.
Welcome guests upon their arrival and assign rooms.
Provide information about our hotel available rooms rates and amenities.
Respond to clients complaints.
Liaise with our housekeeping staff to ensure all rooms are clean tidy and fully furnished to accommodate guests needs.
Confirm group reservations and arrange personalized services for VIP customers and event attendees e.g.: wedding guests christenings.
Upsell additional facilities and services when appropriate
Maintain updated records of bookings and payments.
Attend the hotel bar and prepare simple snacks for our customers.
Support the breakfast shift when necessary making sure that there are not shortages in our buffet breakfast and that its well presented.
Qualifications :
Lets talk about you:
Careful of others and the environment around you: you contribute to making the stay as impeccable and unforgettable as you can by bringing your little personal touch!
With a strong team spirit and a keen sense of interpersonal skills you are attentive to the needs of guests.
Fluent in English and Spanish. Any other languages will be a plus (French ideal)
With a desire to grow in this sector and a passion for meeting customers needs and for offering an outstanding experience to our guests and customers.
By joining us as a receptionist you will become an Heartist.
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
