Hostess - Raffles
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Job Description
Scope and Objectives
This position is concerned with maintaining the highest level of attentive service to all guests and constantly projecting warmth and friendliness. Maintaining dining reservation using dining reservation system and updating patrons preferences & history.
Key Deliverables and Responsibilities
Ensure correct grooming standards are followed at all times
Exceed guest satisfaction by knowing preferences and update profiles
Attending to phone queries or reservations.
Attending to walk ins.
Following up restaurants financial LQA TrustYou and Forbes targets on a daily basis
Anticipate and service of guests requirements at all times
Following up daily financial targets of area/division
Use opening and closing checklist to ensure smooth opening and closing of the venue
Communicating reservations needs and special requests to the Managers
Coordinating reservation with Dining Reservation Department & other Hostesses.
Managing the log book
Handling seating cards to enable guest recognition.
Maintaining guest history.
Assisting guests to their tables.
Seating of guests.
Upkeep of the menus in an impeccable manner ensuring there is no spelling nor grammatical mistakes and free of marks
To coordinate and assist in service according to service standards.
To ensure a very high standard of service is held and maintain at all times.
To communicate with Head Hostess Supervisors Restaurant Assistant Manager and Restaurant General Manager of all issues concerning the outlet.
To be aware of Hotel standards & policies.
To feel empowered and accountable within the work place
Keep manager on duty updated of any guest feedback so they can update the Glitch Report
Maintains the HACCP & FIFO standards as required by the regional governing body
Follow Hotel Evacuation Policy in case of an Emergency
Attend all necessary briefings and training sessions as instructed by the Manager
Handle financial procedures according to guidelines set by the finance department
Identify potential problems and anticipate guest needs ask for assistance before service breakdown occurs
Perform any duties and special projects as requested by management whether in your own department or any other department in the hotel
All issues and negative guest feedbacks needs to be properly reported on glitch system
Follow care program at all times and report issues through the system to maintenance
To carry out any other reasonable duties and responsibilities as assigned.
Qualifications :
Personal Attributes
Motivator & role model
Positive attitude and well spoken
Result driven
Displays initiative
Commitment to professional values
Team creator
Customer / people oriented
Creative / openminded
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
