Reservations Agent
Reservations Agent
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
- Use of the hotel PMS to process and input all reservations types within the same working day
- Responding to guest calls according to hotel policy and ensuring an outstanding guest experience
- Ensuring accurate data is recorded for all reservations
- Upkeep of all reservation records
- Ensuring timely communication with guests in line with company policy and procedure
- Maintain a positive selling approach to maximise yield in both occupancy and rates.
- Assisting in keeping all information accurate and up to date to ensure correct information being provided to guests
About you:
- Demonstrated ability and passion to deliver exceptional guest service over the phone and face to face
- Have a strong sales focus and the ability to upsell the hotel features
- Sound Knowledge & application of OPERA
- High level of attention to detail
- Team player with high level of initiative & the ability to work autonomously
- Excellent written and verbal communication skills
- Intermediate knowledge & application of Microsoft packages & PC usage
- Exceptional organisational & time management skills
- Loves a challenge and can work in a high pressure environment
Qualifications :
- Excellent communication skills both verbal and written.
- Wellpresented with a natural ability to build rapport both in person and over the telephone.
- Ability to work under pressure and think on your feet.
- Selfmotivated and energetic with positive and professional attitude.
- Time management skills with the ability to multitask.
- Service oriented with an eye for detail.
Remote Work :
No
Employment Type :
Parttime
Employment Type
Part-time
