Front Office Manager - Saudi only
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Salary Not Disclosed
1 Vacancy
Job Description
Guest Service Excellence
- Greet and assist guests in a warm courteous and professional manner.
- Handle guest complaints and inquiries promptly striving to resolve issues to ensure guest satisfaction.
- Ensure guests receive accurate and timely information about hotel amenities services and local attractions.
- Handle guest complaints and concerns in a professional and empathetic manner aiming for swift and satisfactory resolution.
- Maintain a deep understanding of the local area to provide guests with information about attractions restaurants and services.
- Establish and maintain positive relationships with repeat guests VIPs and corporate clients.
- Implement strategies to enhance guest loyalty and satisfaction contributing to positive online reviews and ratings.
Front Desk Operations
- Oversee the front desk teams daily operations including checkin checkout and guest registration processes.
- Monitor room availability reservations and room assignments to maximize occupancy and revenue.
- Maintain accurate and organized guest records ensuring compliance with privacy and security protocols.
- Coordinate with housekeeping and maintenance departments to ensure timely room readiness.
Team Leadership
- Recruit train supervise and evaluate front desk staff fostering a positive work environment.
- Set performance expectations and provide ongoing feedback to team members.
- Conduct regular team meetings and training sessions to enhance guest service skills and departmental knowledge.
Financial Management
- Monitor and manage room rates occupancy levels and revenue to meet established targets.
- Review and approve billing and invoicing for guest services ensuring accuracy and timeliness.
- Assist in the preparation of budgets and financial reports related to the Front Office Department.
Qualifications :
Solid knowledge of Front Office Procedures.
Knowledge of Opera Microsoft Office and Windows.
. 5 Years Front Desk Leadership Experience preferred
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
