Reservation Agent
Reservation Agent
Posted on :
18-10-2024
Employer Active
1 Vacancy
The job posting is outdated and position may be filled
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Job Description
- Respond to phone calls emails and messages from customers regarding reservations and inquiries.
- Assist customers in selecting appropriate options based on their needs and preferences.
- Input and update reservation details accurately in the system.
- Provide information about available services promotions and special offers.
- Modify or cancel reservations as needed ensuring customer satisfaction.
- Collaborate with other departments (e.g. sales front desk) to meet customer needs.
- Handle complaints and resolve issues in a professional courteous manner.
- Maintain an organized and uptodate record of customer interactions and bookings.
Follow company policies and procedures regarding reservations and payments
Qualifications :
- Excellent communication skills (verbal and written).
- Ability to multitask and manage time effectively in a fastpaced environment.
- Strong attention to detail and organizational skills.
- Proficiency in reservation software and systems (training provided).
- Flexibility to work weekends holidays and varying shifts if needed.
- Positive attitude problemsolving abilities and a customerfirst mind set.
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
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