Assistant Front Office Manager
Assistant Front Office Manager
Posted on :
17-10-2024
Employer Active
1 Vacancy
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Job Description
- Supervise all front office operations including checkin/checkout procedures reservations and guest services
- Develop close relationships with guests throughout their stay with the aim of gaining their loyalty
- Handle guest complaints if they have not been dealt with by team members and provides a rapid solution
- Assist the FOM with the design and implementation of new procedures when necessary
- Maintain vigilance regarding possible fraud theft and potential security risks
- Ensure communication procedures are effective and efficient on a daytoday basis so that service standards are not compromised
- Carry out Duty Management functions as required.
- Support the management with ongoing On Job Training Programs within the department to meet Brand and Service Standards
- Induct new staff into the team department and Hotel in the first week of their employment following guidelines.
- Collaborate with the Front Office Manager in creating a team that works together with trust and takes responsibility to meet the goals of the department / Hotel
- Ensure the ALL Accor loyalty programme is promoted to guests.
Qualifications :
- Minumum of 23 years of experience in a front office supervisory or assistant management role.
- Excellent leadership communication and interpersonal skills.
- Strong problemsolving abilities and attention to details.
- Ability to work effectively under pressure.
- Essential to be flexible with working hours including evenings nights weekends and public holidays.
- Fluency in multiple languages is a plus (Chinese Arabic)
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
Key Skills
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