Front Office Duty Manager
Front Office Duty Manager
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Salary Not Disclosed
1 Vacancy
Job Description
We have an outstanding opportunity to join our Front Office team as a Duty Manager!
The role reports directly to the Front Office Manager and to the Director of Operations your primary responsibility is ensuring a high level of guest service at all times across the hotel.
As Duty Manager your tasks and responsibilities will consist of but are not limited to the following:
- Assist with the management of all operational departments as required
- Management of roster costings and forecasting
- Professional development of Guest Service Agents to ensure strong succession planning
- Involvement in and management of setting KPIs for Front Office & guest satisfaction
- Process and assist with checkin checkout of guests ensuring all procedures are adhered too.
- Assist in all areas of the hotel to eliminate potential issues including Food & Beverage operations
- Immediately attending to guest requests and leading by example to other members of the team by being proactive and resourceful.
- Responsibility for the health and safety of all patrons guests and staff members.
- Overseeing of whole guest experience from Reservation through to departure.
- You are naturally a confident person who is able to approach people and initiate conversation.
- You are able to manage your time and can handle juggling numerous tasks at once and have experience.
Qualifications :
College degree in hotel management or related field
Previous experience in a Front Office management role
Strong commercial/business acumen
Experience with Front Office Systems. (Opera)
Fluent in English both written and verbal
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
