Back office Coordinator - Customer Care

Are you ready to light up the world with your work and spark a brighter future through electricity

Come join Ensto family as our new Back Office Coordinator Customer Care.

Ensto is an international growthoriented family business and technology company that creates smart solutions for electricity distribution networks. For 65 years we have been dedicated to electricity with a longterm and humancentric approach. Our aim is to become a leading expert for distribution system operators help them succeed and create a more sustainable tomorrow.

We offer innovative and reliable longlifecycle overhead lines underground networks network automation and new smart technology products and solutions for electricity distribution networks. Our own R&D manufacturing and laboratories give us the expertise to continually innovate and serve our customers on an individual level.

Currently Ensto has a total of 900 employees in 18 countries in Europe North America and Asia. Our estimated turnover in 2022 is 170 M. We are bound by our common purpose: making life better with electricity. Sustainably.

Job Objective:

To ensure smooth and accurate order processing by coordinating with internal teams and external customers while handling invoicing transfer prices and countryspecific tasks efficiently. The role requires strong time management attention to detail and proficiency in IFS and Excel.

Job Responsibilities:

1. Ensure smooth order flow by entering monitoring and confirming orders while addressing deviations and errors.
2. Manage invoicing for direct deliveries verifying data and adding necessary information.
3. Calculate and insert daily transfer prices.
4. Coordinate with internal teams (Customer Care Production Warehouse Sourcing) and external customers to resolve issues.
5. Perform countryspecific tasks as needed while maintaining attention to detail and time management.

SALARY RANGE

0304 LPA in INR

What we offer you:

• Hybrid working with Flexi hours and 5 workdays a week.
• Enthusiastic and encouraging culture for participation.
• Canteen facility Library Inhouse Sports and Games.
• Transportation facility from Rewari Bhiwadi & Gurugram routes.
• Firmly support toDiversity Equity & Inclusion (DEI)at workplace.
• Global work processes exposure.

Job Specification:

1. Bachelors degree in Business Supply Chain or related field.
2. 23 years of experience in order management or backoffice coordination.
3. Familiar with ERP systems (e.g. IFS) and proficient in Excel.
4. Experience in customerfacing roles with knowledge of invoicing and order processing.
5. Multilingual skills (e.g. French Spanish German) are a plus.

Personality Traits:

• Communicate effectively in English with preferred multilingual skills (e.g. French Spanish German) to support international customers.
  
• Manage time efficiently meeting deadlines while maintaining high accuracy and attention to detail.
• Adapt easily to changes staying flexible and focused in dynamic environments.
• Work well in teams collaborating with colleagues to achieve shared goals.
• Provide excellent customer service ensuring clear communication and prompt issue resolution.

Our Culture: Feel Connected

Ensto is an international tech company creating smart solutions for electricity distribution networks. But we also do so much more. We want to build the worlds best connections and help our people feel more connected with their work each other and the environment.

Ensto colleagues are a diverse group of people from all around the world. Even though we are different we are all connected by the enthusiastic and encouraging culture of a familyowned business. We give students and trainees a chance to make their very first connections to work life. Top talents get to connect with each other to build a professional network supporting their own careers. The work we do together against climate change with green electricity connects us to future generations and the wellbeing of this planet we all live on.

At Ensto the desire to grow invent and change the world connects us all. Like a spark we all share. Sounds pretty grandiose sure but we think you should expect nothing less from an industry leader. Our goal is to make life better with electricity and while were at it why not make work life better too.

We want to make the best connections and we want you to come and make them with us. Be part of a work community that embraces diversity curiosity and openness.