Dutch-Speaking Customer Service - remote
Dutch-Speaking Customer Service - remote
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Job Description
Job Title: Remote DutchSpeaking Customer Service Representative
Location: Braga Portugal (Remote Only)
Industry: Website Technical Solutions
Job Type: FullTime (Rotative Shifts)
Salary & Benefits:
- Competitive Salary
- Health and Life Insurance (Comprehensive coverage)
- Career Growth and Development Opportunities
- Meal Allowance
- Transport Allowance
- CompanyProvided Equipment (Laptop tools and software)
- Remote Work: Work from the comfort of your home in Braga Portugal
Shift Details:
- Working Hours: Monday to Sunday 24/7 Rotative Shifts (Including night shifts)
- Days Off: 2 Rotative Days per week
- Shift Pattern: Rotating shifts covering mornings afternoons and nights
Language Requirements:
- Dutch (Minimum C2 level required)
- English (Intermediate level preferred)
Job Description:
We are looking for an enthusiastic and dedicated DutchSpeaking Customer Service Representative to join our growing team remotely in Braga. This position offers you the opportunity to work in the website technical solutions industry assisting Dutchspeaking customers with their technical inquiries. While previous experience in customer service or technical support is a plus it is not mandatory. We are looking for candidates who are motivated eager to learn and willing to grow within the company.
In this role you will support customers remotely providing highlevel technical assistance for various website solutions. You will be responsible for troubleshooting guiding clients through technical challenges and offering support via phone email or chat. This role requires a deep commitment to customer satisfaction exceptional communication skills and an ability to adapt quickly to new challenges.
We offer a comprehensive training program to equip you with all the necessary skills and knowledge to succeed in this role. This is an exciting opportunity to work with a dynamic team in a thriving industry that values growth and development. We provide competitive compensation benefits and opportunities for career advancement.
Key Responsibilities:
- Provide highquality customer service to Dutchspeaking clients via phone email and chat assisting with technical issues related to website solutions
- Troubleshoot technical problems offering solutions for issues such as website setup configuration or functionality
- Guide customers through using website tools helping them understand features and solve issues efficiently
- Document all customer interactions and issues in the companys CRM system ensuring accurate records and followup
- Ensure customer satisfaction by resolving issues promptly and professionally
- Follow guidelines and processes to troubleshoot escalate or resolve issues in an efficient manner
- Escalate complex technical problems to the appropriate department or higherlevel support when needed
- Provide feedback to management on recurring issues and areas for improvement in the customer experience
- Take ownership of customer issues ensuring they are resolved in a timely manner and follow up as necessary
- Maintain confidentiality and adhere to data protection policies while handling customer information
- Collaborate with other team members to improve processes and help enhance the customer experience
- Manage customer expectations and maintain composure in a highpressure environment
- Provide ongoing support and solutions for websiterelated queries assisting clients in maximizing their use of our services
Skills and Qualifications:
- Fluency in Dutch (C2 level required)
- Intermediate English proficiency (B2 level or higher)
- Previous experience in customer service or technical support is a plus but not mandatory
- Technical aptitude and willingness to learn about website solutions and common technical issues
- Excellent communication skills (both written and verbal) with a customerfocused approach
- Strong problemsolving skills with the ability to analyze and troubleshoot technical issues
- Ability to work independently and maintain highquality service while working remotely
- Ability to work under pressure prioritize tasks and handle multiple inquiries simultaneously
- Exceptional attention to detail and ability to handle repetitive tasks with accuracy
- Comfortable with working night shifts weekends and flexible hours
- EU ID required to work legally in Portugal
- Residence Card required for nonEU nationals
Additional Benefits:
- Health and Life Insurance: Comprehensive coverage provided from the start of your employment
- Career Growth: Opportunities for professional development and career advancement in a fastgrowing company
- Meal Allowance: Daily meal allowance to help cover your expenses
- Transport Allowance: Monthly allowance to assist with commuting or other transportation needs
- Remote Work: Flexibility to work from home allowing you to balance your professional and personal life
- CompanyProvided Equipment: All necessary equipment (laptop software etc.) provided to ensure you can work efficiently from home
- Supportive Work Environment: Access to a collaborative team and a supportive work culture focused on your growth and success
Employment Type
Full Time
