Polish Speaking Customer Advisor
Polish Speaking Customer Advisor
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Job Description
Are you looking to join a dynamic and fastgrowing ecommerce company that places customers at the heart of everything we do We are seeking enthusiastic and customerfocused individuals to join our team as PolishSpeaking Customer Advisors working remotely within Bulgaria.
We pride ourselves on delivering exceptional customer experiences and building lasting relationships with our customers. Join us and be part of an inclusive and supportive team where your skills will be valued and your career can thrive!
Job Overview:
As a PolishSpeaking Customer Advisor you will play a key role in supporting our ecommerce customers. Youll handle customer inquiries resolve issues and ensure customer satisfaction through clear and effective communication in both Polish and English. If you have a passion for problemsolving a desire to learn and excellent interpersonal skills this could be the perfect role for you.
Key Responsibilities:
- Customer Support: Provide outstanding customer service to Polishspeaking customers via email live chat and phone.
- Problem Solving: Assist customers with order inquiries returns shipping information product details and other concerns in a professional and timely manner.
- Multilingual Communication: Effectively communicate in both Polish (minimum B2 level) and English (minimum B2 level) to assist customers and collaborate with internal teams.
- Customer Satisfaction: Ensure a positive experience for every customer by resolving their concerns and going the extra mile to exceed expectations.
- Team Collaboration: Work closely with other team members and departments to improve processes share insights and deliver a seamless customer experience.
- Product Knowledge: Stay uptodate on company products services and policies to provide accurate and helpful information to customers.
Qualifications & Skills:
- Language Skills: Proficiency in Polish (B2 or above) and English (B2 or above).
- Customer Service Aptitude: Prior experience in customer support or a related field is an advantage but not a must.
- TechSavvy: Comfortable using digital tools ecommerce platforms and customer support software.
- Communication Skills: Strong verbal and written communication abilities with a focus on clarity and empathy.
- ProblemSolving: Ability to think on your feet manage challenging situations and find effective solutions.
- Adaptability: Comfortable working in a remote setup and collaborating with a multicultural distributed team.
What We Offer:
- Competitive Salary: Enjoy a competitive remuneration package that recognizes your skills and contribution.
- Work from Home: A fully remote role based in Bulgaria allowing you to work from the comfort of your home.
- Equipment Provided: All necessary equipment including a laptop and headset will be provided by the company.
- Health & Life Insurance: Comprehensive health and life insurance coverage to give you peace of mind.
- Career Growth Opportunities: Be part of a growing organization with clear paths for professional development and advancement.
- Training & Support: Ongoing training and mentorship to help you excel in your role and expand your skill set.
- Additional Benefits: Access to exciting perks incentives and programs designed to reward and motivate our employees.
Why Join Us
At our company we believe in empowering our employees and fostering a culture of collaboration respect and innovation. Your success is our success and were committed to supporting your growth and happiness as part of our team.
Employment Type
Full Time
