Associate Customer Service Representative
Associate Customer Service Representative
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
Job Description
Renesas is looking for an Associate Customer Service Representative based out of Sofia Bulgaria.
Our Customer Service Global Account Operations and Inside Sales team is looking for a recent graduate to join our newly created Central Customer Service team. The Associate Customer Service Representative role is the tactical first level support contact for order placement and fulfilment for both direct and distribution customers. You will represent Renesas with the customer ensuring satisfaction and loyalty through clear and accurate communication and problem resolution.
Your Responsibilities:
- Daily operational customer interface. Responsible for all daytoday customer order management and related activities. Including managing EDI feeds Manual order entry and backlog maintenance and followingup to ensure they are scheduled and fulfilled.
- Responding to customer enquiries in a timely and professional manner including all standard inquiries (LT MoQ availability etc.) RMA escalation support and order improvement tracking.
- Works closely with regional CSR Sales GAO customer purchasing sites / asset teams. Supporting regional CSR or GAO with escalation status updates by communicating resolutions and logistical tracking
- Entering price quote request for direct accounts and communicating approved pricing
- Reviewing RMA requests and following internal guidance for processing
- Handle transactional activities across different systems reports and procedures.
- Follow business controls per policies and procedures ensuring audit compliance.
Qualifications :
- Bachelors degree in business marketing finance or similar field.
- New College Graduate or maximum of 2 years experience in customer service sales support or similar role.
- Detailoriented selfstarter with organizational and problemsolving skills.
- Good team player with the ability to work in teams and cross regions with a proactive approach consistently delivering highquality customer service with focus on building relationships and achieving quality results
- Ability to adapt to change work across different ERP systems reports & procedures in a fastpaced environment with a good resilience to stress.
- Advanced command of English both spoken and written. Demonstrating clear and concise written and verbal communication to internal and external stakeholders
Additional Information :
Renesas is an embedded semiconductor solution provider driven by its Purpose To Make Our Lives Easier. As the industrys leading expert in embedded processing with unmatched quality and systemlevel knowhow we have evolved to provide scalable and comprehensive semiconductor solutions for automotive industrial infrastructure and IoT industries based on the broadest product portfolio including High Performance Computing Embedded Processing Analog & Connectivity and Power.
With a diverse team of over 21000 professionals in more than 30 countries we continue to expand our boundaries to offer enhanced user experiences through digitalization and usher into a new era of innovation. We design and develop sustainable powerefficient solutions today that help people and communities thrive tomorrow To Make Our Lives Easier.
At Renesas you can:
- Launch and advance your career in technical and business roles across four Product Groups and various corporate functions. You will have the opportunities to explore our hardware and software capabilities and try new things.
- Make a real impact by developing innovative products and solutions to meet our global customers evolving needs and help make peoples lives easier safe and secure.
- Maximize your performance and wellbeing in our flexible and inclusive work environment. Our peoplefirst culture and global support system including the remote work option and Employee Resource Groups will help you excel from the first day.
Are you ready to own your success and make your mark
Join Renesas. Lets Shape the Future together.
Renesas Electronics is an equal opportunity and affirmative action employer committed to supporting diversity and fostering a work environment free of discrimination on the basis of sex race religion national origin gender gender identity gender expression age sexual orientation military status veteran status or any other basis protected by law. For more information please read our Diversity & Inclusion Statement.
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
