Front Office Manager - Mercure Brisbane Garden City
Front Office Manager - Mercure Brisbane Garden City
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Salary Not Disclosed
1 Vacancy
Job Description
Be part of the excitement of the Accor family with limitless career opportunities and incredible benefits.
This is a great opportunity for a strong Assistant Manager to take the next step in their career.
As our next Front Office Manager reporting directly to the General Manager you will:
- Lead the Front Office Team to deliver peak moments to our guests
- Create welcoming places and memorable experiences not only for our guests but also for your team
- Provide excellent customer service and resolve guest issues in a timely and professional manner
- Empower our team to always go the extra mile for our guests
- Coach and mentor Guest Service Agents and Assistant Manager to grow their careers
- Monitor and report on key performance metrics to identify areas for improvement
- Participate in the development and implementation of front office policies and procedures
- Work closely with the General Manager on projects reports and initiatives in the hotel and with the whole hotel team
- Take on duties outside of the traditional FOM role to grow your skill set and be the right hand to the General Manager.
Qualifications :
Your experience and skills include:
- Previous leadership role in a small to medium size property
- Roster and Revenue Management preferred
- Understanding of hotel property management systems
- Conflict resolution and negotiation skills
- Flexibility to work across morning and afternoon shifts on a rotating roster
- Ability to train and mentor the team
- RSA and First Aid Certificate or willingness to obtain prior to commencement
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
