Technical Customer Support Representative - Polish - Lisbon
Technical Customer Support Representative - Polish - Lisbon
Posted on :
18-10-2024
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1 Vacancy
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Job Description
Position: Technical Customer Support Representative
Location: Lisbon Portugal
Employment type: Fulltime
DUTIES AND RESPONSIBILITIES:
- Assist enterprise customers partners and engineers using various channels
- Respond to customers queries in timely and efficient manner
- Identify the customer issue(s) & potential level of support by gathering relevant information
- Conduct thorough research to investigate problems with the option to collaborate with other teams
- Escalate the issues to management when appropriate acting as a customer advocate and keeping customers informed
- Collaborate with management and engineering teams to address service issues produce bug fixes and develop test cases as needed
- Ensure that each support request you handle adheres to clients Service Level Agreement (SLA) while achieving the highest customer satisfaction by managing expectations and delivering on commitments
- Document your technical work and research in a comprehensive manner
- Proactively address customer satisfaction concerns before they escalate into problems.
REQUIREMENTS:
- Native/fluent in Polish both verbal and written. Fluent in English (at least B2 level)
- Strong knowledge of Office 365 in an Enterprise environment particularly Exchange Online
- Foundations knowledge on Networking Protocols Authentication (Basic Kerberos NTLM) and PowerShell
- Experience working with Office 365 Directory Synchronization tool (DirSync) Microsoft Azure Active Directory Connect tool (AD Connect)
- Experience working with DNS Types or records record creation DNS management DNS troubleshooting
- Experience reading network captures/analysis
- Experience working with Active Directory FSMO Roles Active Directory Domains and Trusts Active Directory Sites and Services
- Resourceful personality that can adapt and remain calm in all situations
- Ability to work independently while being team player at the same time
- Working schedule: Monday to Friday rotational shifts in timeframe 08 AM 06 PM (40 hours a week).
BENEFITS:
- Excellent remuneration package based on experience skills and performance
- Private health insurance after contract signature
- Relocation support with possibility of using subsidized company accommodation
- Discretionary bonus based on KPIs
- A dynamic multilingual multicultural and creative team with positive and friendly atmosphere
- Guidance and tools to reach your full potential.
Employment Type
Full Time
Key Skills
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