Customer Service Manager
Customer Service Manager
Posted on :
17-10-2024
Employer Active
1 Vacancy
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Job Description
- Permanent fulltime position
- 38 hours per week
- Salary $73150 to $80000 per year plus superannuation
What you will be doing:
- Supervision support and training of Reservations Team Members to ensure standards and procedures are observed to provide a consistent high level of service for all guest contact
- Implementing and reviewing revenue strategies including rate and inventory management.
- Work closely with property Director of Revenue Director of Conference and Events Director of Sales and Marketing and regional teams on all aspects of revenue maximization across all distribution channels in Rooms Conferencing and Food and Beverage.
- Ensuring compliance with occupational health and safety regulations.
- Coordinate bookings at the hotel attempting to fulfil client requests and special needs where possible
- Directing and overseeing both FIT and Groups reservations activities ensuring all guests details are entered correctly and guests privacy are protected
- Developing and reviewing policies programs and procedures concerning customer relations and goods and services provided
- Ensuring operational efficiency within Reservation and Front Office team
- Providing direction and feedback to team members and assisting with recruitment
- Managing motivating and developing staff providing customer services
- Planning and implementing aftersales services to follow up customer satisfaction ensure performance of goods purchased and modify and improve services provided
- Liaising with other organisational units service agents and customers to identify and respond to customer expectations
Qualifications :
SKILLS REQUIRED:
The successful applicant will need to be a qualified Customer Service Manager hold Diploma in Hospitality Management or Business and have a minimum of 2 years work experience as a professional customer service manager. Being multilingual is an advantage.
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
Key Skills
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