Director of Guest Services Ibis Mumbai BKC
Director of Guest Services Ibis Mumbai BKC
Posted on :
17-10-2024
Employer Active
1 Vacancy
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Job Description
Operational
- Ensure the Guest Service operates successfully and are individually profitable in accordance with the standard of the hotel
- Ensure that all rooms are preblocked accordingly to arrival time and housekeeping is informed
- Work closely with Housekeeping and Engineering Department to ensure that rooms are blocked accordingly for maintenance
- Ensures strict control of room keys for guests and other departments
- Conduct frequent and thorough inspections together with the Housekeeping Manager.
- Maximizes room sales and revenues for the hotel
Guest Service
- Establish rapport with guests maintaining good customer relationship and handle all guest complaints requests and enquiries.
- Personally and frequently verify that guests checkin/out is receiving the best possible service in line with Accors standards.
- Schedules oneself to be on the front during peak operation hours checking on standards of services and cleanliness
- Greet and assist at the check in of guests
- Ensure a speedy telephone and message service at all times for guests
- Ensure that he/she maintains an up to date awareness of current promotions policy changes and memorandums.
- People Management
- Recruit select and develop Guest Service employees to work following the operational financial administrative philosophies willing to become multi skilled and perform multi tasks.
- Through hands on management supervise closely all Guest Service employees in the performance of their duties in accordance with policies and procedures and applicable laws
- Delegate appropriately duties and responsibilities to equipped and resourced employees nurturing and developing them whilst ensuring standards of operation and safety are maintained
- Instill the Training philosophies of the company and work closely with the T&C Manager developing Departmental Trainers ensuring that all Assistant Managers and Associates take an active role in the training and development
Qualifications :
- BHM or any equivalent degree in similar filed
- 23 years or experience as Operation Manager/RDM or 4 to 5 years as FOM
- Preopening experience will be added advantage
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
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