In Room Dining Cafe Manager
In Room Dining Cafe Manager
Posted on :
17-10-2024
Employer Active
1 Vacancy
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Job Description
The InRoom Dining & Caf Manager oversees all operational aspects of InRoom Dining (IRD) Rimrock Caf and Mini Bar services and ensures the highest standards of service and guest satisfaction. The InRoom Dining & Caf Manager is expected to be a proactive leader dedicated to developing a team that delivers exceptional service enhancing the guests Rimrock experience.
Duties and Responsibilities
- Oversee daily operations of IRD Caf and Mini Bar ensuring seamless service delivery
- Develop and manage the monthly budget for the departments food & beverage (F&B) product and labour tracking expenses and adhering to financial targets
- Lead and mentor a diverse team of 1520 colleagues fostering an environment of ongoing training and development
- Create and manage staff schedules optimizing operational efficiency while ensuring adequate coverage for all shifts
- Provide guidance and discipline when necessary to maintain team performance standards completing required documentation
- Maintain accurate documentation for payroll expenses and staff performance including conducting regular performance reviews
- Oversee daily weekly and monthly product requisitions and complete monthly inventory and costs analysis
- Anticipate and accommodate special requests from VIP guests
- Address guest complaints or concerns with professionalism authorizing compensation when necessary
- Regularly assess and enhance service quality and operational processes to boost guest satisfaction and departmental sales
- Actively participate in weekly F&B meetings focused on labour service excellence communication and overall F&B strategy
Qualifications :
- Completion of postsecondary education in restaurant or hospitality management
- Alberta ProServe Certification
- 23 years of supervisory / managerial experience
- Previous Room Service experience preferred
- Comfortable using MS Office and learning new software
- Able to meet the physical demands of the position
- Knowledgeable in a variety of liquor and wine
- Customerservice oriented
- Strong communication and interpersonal skills
- Able to prioritize tasks and successfully manage multiple tasks simultaneously
- Able to stay calm under pressure and actively contribute to a positive and motivating work environment
- Handson leader who works effectively as part of a team in a fastpaced environment
- Available to work a flexible schedule as needed to meet business requirements
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
Key Skills
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