drjobs Assistant Front Office Manager

Assistant Front Office Manager

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1 Vacancy
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Job Location drjobs

Winnipeg - Canada

Salary drjobs

Not Disclosed

drjobs

Salary Not Disclosed

Vacancy

1 Vacancy

Job Description

The Assistant Front Office Manager is a service professional who coordinates all aspects of the Front Office (Bell Desk Telephones Front Desk) to ensure a smooth operation and the highest levels of guest and employee satisfaction.  

What you will be doing:

  • Ensures all guests needs are met and exceeded and that departmental Fairmont brand standards are followed in all interactions
  • Guides and manages the overall Front Office operations during the assigned shift and will assist the Front Office colleagues during busy periods including coverage of breaks
  • Maximizes occupancy and average rate through participation in the budget outlook and yield management.
  • Reviews arrival reports and VIPs to ensure that all procedures are followed.
  • Oversees the requirements of group business including review of room status and blocking of rooms convention agendas and special requirements.
  • Assists in scheduling staff in accordance with productivity levels and recognizing the need periods and customer service requirements.
  • Acts as a member of the Primary Emergency Response Team and follows emergency procedures general crisis situation procedures correctly to ensure the overall safety and security in the hotel.

Qualifications :

  • Two years proven supervisory experience in Front Office.
  • Highest guest service orientation with the vision and ability to lead employees consistently to achieve goals and work in a highly participatory team environment.
  • Highly organized career and result oriented with the ability to be flexible with work hours days off assignments and additional duties.
  • Must be able to work well under pressure for all shifts in a fast paced and constantly changing environment.
  • Impeccable professional presentation.
  • Strong working knowledge of Microsoft Windows operating system and Microsoft Excel and Word applications. Previous use of Opera and Silverware a strong asset.
  • Must have excellent written and verbal communication interpersonal and leadership skills.
  • Hospitality Administration program diploma or degree from a recognized institute an asset.


Remote Work :

No


Employment Type :

Fulltime

Employment Type

Full-time

Company Industry

About Company

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