Assistant Front Office Manager
Assistant Front Office Manager
Posted on :
17-10-2024
Employer Active
1 Vacancy
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Job Description
The Assistant Front Office Manager is a service professional who coordinates all aspects of the Front Office (Bell Desk Telephones Front Desk) to ensure a smooth operation and the highest levels of guest and employee satisfaction.
What you will be doing:
- Ensures all guests needs are met and exceeded and that departmental Fairmont brand standards are followed in all interactions
- Guides and manages the overall Front Office operations during the assigned shift and will assist the Front Office colleagues during busy periods including coverage of breaks
- Maximizes occupancy and average rate through participation in the budget outlook and yield management.
- Reviews arrival reports and VIPs to ensure that all procedures are followed.
- Oversees the requirements of group business including review of room status and blocking of rooms convention agendas and special requirements.
- Assists in scheduling staff in accordance with productivity levels and recognizing the need periods and customer service requirements.
- Acts as a member of the Primary Emergency Response Team and follows emergency procedures general crisis situation procedures correctly to ensure the overall safety and security in the hotel.
Qualifications :
- Two years proven supervisory experience in Front Office.
- Highest guest service orientation with the vision and ability to lead employees consistently to achieve goals and work in a highly participatory team environment.
- Highly organized career and result oriented with the ability to be flexible with work hours days off assignments and additional duties.
- Must be able to work well under pressure for all shifts in a fast paced and constantly changing environment.
- Impeccable professional presentation.
- Strong working knowledge of Microsoft Windows operating system and Microsoft Excel and Word applications. Previous use of Opera and Silverware a strong asset.
- Must have excellent written and verbal communication interpersonal and leadership skills.
- Hospitality Administration program diploma or degree from a recognized institute an asset.
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
Key Skills
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