Night Manager Pre-Opening
Night Manager Pre-Opening
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Job Description
There is a unique opportunity for an experienced hotel management professional to join our Front Office team as PreOpening Night Manager on a fulltime basis.
Reporting to our Front Office Manager and with a handson approach you as the Night Manager will manage the Front Office operations across during the overnight hours of 11pm 7am for all duties of reception reservations telephones houseman duties during your shift and all while creating memorable and unique experiences for the guests visiting the Hotel.
We encourage you to bring the real you each and every day and connect with our guests and our people. You will have the opportunity to build your own skills and expertise to reach your personal and career goals. By joining the team you will unleash a huge array of great employee benefits. #WeAreHeartists
Benefits Rewards Motivations
- With a handson approach effectively manage the Hotel Front Office operation to achieve a reputation as a market leader in individualised customer focused service in the hotel locality.
- In absence of the General Manager and Heads of Department overseeing the daytoday operation of the hotel while and ensuring quality and compliance with standards.
- Ensure hotel targets around RPS NPS Loyalty and room upselling are met to ensure KPIs are achieved.
- Ensure the operation of an effective night audit function in conjunction with the Financial Controller to ensure accuracy of this daily function whilst maintaining customer focus.
- Monitor all Very Important People (VIPs) special guests and their requests to and their needs are met and loyalty is maintained.
Qualifications :
- Total night owl you thrive in the middle of the night and enjoy working while others are sleeping.
- Guest obsessed and service minded.
- Proven negotiation & conflict resolution skills.
- Desire to coach and develop Front Office hotel professionals by both face to face and some email communications.
- Relevant experience in similar roles with a proven success record.
- Attention to detail especially with numbers.
- Strong leadership with the ability to work collaboratively with other leaders in the business.
- Excellent communication skills with fluency in English.
- A high standard of grooming and presentation.
- Flexibility regarding your work availability is essential as we operate 7 days a week including public holidays.
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
