Assistant Reservation Manager
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
- Ensuring that quality of reservation is maintained in terms of guest details rates payment methods etc.
- Planning and using efficient organizational skills to run the daily operation.
- Supervising onthejob and weekly training held by team leader for all staff.
- To keep reservations staff informed on all changes or developments within the hotel and the company.
- To spotCheck reservations made the previous day and Check all VIP arrivals
- Training developing and motivating staff to increase productivity.
- To keep department informed of all changes in the customer profile rates strategies promotions and specials.
- Maximizing employee productivity and morale within the department and consistently maintain discipline within hotel guidelines and local regulations.
- Having a full working knowledge and ability to supervise train correct and demonstrate all duties and tasks in assigned place of work accordingly to the standards as set.
- Assisting to Reservations Manager/ Director of Revenue for preparing necessary reports documents duty roster and for other tasks might be required by management.
- Understands and utilizes a consistent approach to selling in order to support the sales team.
- Ensures a sales attitude is adopted
- Ensures and maintains the security of information relating to customers and personnel in the hotel.
- Complies with all company policies and procedures relating to guest services and all systems.
Qualifications :
- Previous experience of the same position or as Reservations Supervisor preferred
- Bachelors Degree or Diploma in Hospitality Management
- Knowledgeable in Microsoft Windows applications and Opera PMS is an advantage
- Excellent communication and organizational skills
- Strong interpersonal and problem solving abilities
- Highly responsible & reliable
- Ability to work cohesively as part of a team
- Ability to focus attention on guest needs remaining calm and courteous at all times
- Ability to handle many conflicting priorities at the same time
- Excellent communication skills
- Strong customer service skills required.
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
