Ensuring that quality of reservation is maintained in terms of guest details rates payment methods etc.
Planning and using efficient organizational skills to run the daily operation.
Supervising onthejob and weekly training held by team leader for all staff.
To keep reservations staff informed on all changes or developments within the hotel and the company.
To spotCheck reservations made the previous day and Check all VIP arrivals
Training developing and motivating staff to increase productivity.
To keep department informed of all changes in the customer profile rates strategies promotions and specials.
Maximizing employee productivity and morale within the department and consistently maintain discipline within hotel guidelines and local regulations.
Having a full working knowledge and ability to supervise train correct and demonstrate all duties and tasks in assigned place of work accordingly to the standards as set.
Assisting to Reservations Manager/ Director of Revenue for preparing necessary reports documents duty roster and for other tasks might be required by management.
Understands and utilizes a consistent approach to selling in order to support the sales team.
Ensures a sales attitude is adopted
Ensures and maintains the security of information relating to customers and personnel in the hotel.
Complies with all company policies and procedures relating to guest services and all systems.
Qualifications :
Previous experience of the same position or as Reservations Supervisor preferred
Bachelors Degree or Diploma in Hospitality Management
Knowledgeable in Microsoft Windows applications and Opera PMS is an advantage
Excellent communication and organizational skills
Strong interpersonal and problem solving abilities
Highly responsible & reliable
Ability to work cohesively as part of a team
Ability to focus attention on guest needs remaining calm and courteous at all times
Ability to handle many conflicting priorities at the same time
إخلاء المسؤولية: د.جوب هو مجرد منصة تربط بين الباحثين عن عمل وأصحاب العمل. ننصح المتقدمين بإجراء بحث مستقل خاص بهم في أوراق اعتماد صاحب العمل المحتمل.
نحن نحرص على ألا يتم طلب أي مدفوعات مالية من قبل عملائنا، وبالتالي فإننا ننصح بعدم مشاركة أي معلومات شخصية أو متعلقة بالحسابات المصرفية مع أي طرف ثالث. إذا كنت تشك في وقوع أي احتيال أو سوء تصرف، فيرجى التواصل معنا من خلال تعبئة النموذج الموجود على الصفحة اتصل بنا