Guest Service Associate - Waterpark
Posted on :
17-10-2024
Employer Active
1 Vacancy
The job posting is outdated and position may be filled
Job Alert
You will be updated with latest job alerts via emailValid email field required
Send jobs
Share
Send me jobs like this
Job Alert
You will be updated with latest job alerts via emailValid email field required
Send jobs
Job Description
Guest Service Associate Waterpark
- Ensure the establishment and execution of all departmental goals.
- Efficiently manage all Guest Experience operational areas.
- Facilitate efficient convenient and secure entry process to the waterpark.
- Support the arrival and departure process for the park.
- Ensure to provide the best possible service to the guest.
- Provide pricing promotions shows rides & attractions information and suggestions to guests.
- Sell tickets and other products via the point of sale (POS) system.
- Efficiently manage and maintain queue lines.
- Efficiently manage turnstiles to ensure guests can enter/leave the park with ease by holding a valid ticket/pass.
- Ensure that all departmental daily checklists and forms are being consistently completed. Any followup action related to it is initiated and all records are filed accordingly.
- Follow all the Guest Experience department policies standard operating procedures performance standards safety and evacuation procedures.
- Handle any guest complaints courteously and fairly provide appropriate service recovery as needed and address them to appropriate colleagues or departments.
- Facilitate ticket cabana towel locker sales and rentals.
- Collect payments by cards as needed.
- Maintain knowledge and awareness of ongoing promotions.
- Maintain awareness and adherence to the companys cash handling policies and procedures.
- Consistently upsell crosssell and promote products activities and services to generate additional revenue.
- Receive and record guests feedback complaints and inquiries.
- Provide and take responsibility for the professional delivery of all information via telephone and in person.
- Conduct site tours as required.
- Manage the lost & found counter according to the companys lost and found policy.
- Work outdoor in varying temperatures.
Qualifications :
- High School Diploma education or higher.
- Minimum 1 year of experience in a similar position in a waterpark/adventure park or related field.
- Ticketing systems experience will be an advantage.
- Good reading writing and oral proficiency in English language.
- Ability to speak other languages such as Arabic / Russian will be an added advantage.
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
Key Skills
Report This Job
Disclaimer: Drjobpro.com is only a platform that connects job seekers and employers. Applicants are advised to conduct their own independent research into the credentials of the prospective employer.We always make certain that our clients do not endorse any request for money payments, thus we advise against sharing any personal or bank-related information with any third party. If you suspect fraud or malpractice, please contact us via contact us page.
