Outlet Manager - Hartamas
Outlet Manager - Hartamas
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4-5years
Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
- Responsible for maintaining a consistently high level of customer service as outlined this includes talking to customers to monitor their experiences. Floor presence is mandatory during peak times.
- Greet and handle all guest interaction with a high level of professionalism and hospitality.
- Resolve guest issues.
- Strive to achieve sales targets while respecting budgets during daytoday operations.
- Monitor and modify pricing and procedures as required. This includes updating the menus and any pointofsale systems to reflect any changes.
- Ensure staff compliance with all relevant legislation regulations and policies. This includes Safe Food Handling policies and procedures as well
- as Health and Safety Legislation.
- Ensure that the facility consistently meets cleanliness maintenance and safety standards including BOH areas.
- Responsible to lead develop and coach all team members to ensure a high level of customer service as well as maximum profitability.
- Delegate tasks appropriately to team members and assist the team as required.
- Ensure that food and beverage items are being served in compliance with operating procedures.
- Ensures the service stations are clean organized and well stocked at all times.
- All lighting music and ambiance is appropriate for the meal period.
- Hire new team members and oversee training of new team members and develop training schedules as required
- Maintain payroll and attendance records
- Monitor staff performance and assist in conducting performance reviews.
- Monitor inventory to ensure that the appropriate orders are placed while respecting budgets.
- Conduct monthly inventories for the F&B Department with assistance.
- Be a team player and practice collaboration within F&B and foster this relationship with other departments
- Anticipate and react to any changes in business levels
- Other duties as assigned.
Requirements
- Completion of a college diploma in hospitality food and beverage service management or other related disciplines.
- 3 years of supervisory experience in the food service industry.
- Responsible beverage service certification is required.
- Ability to work flexible shifts including days evenings nights weekends and holidays as required.
- Ability to work under pressure while complying with all relevant legislation.
- Excellent leadership communication customer service conflict resolution and interpersonal skills.
- Experience with monitoring and controlling inventory.
Employment Type
Full Time
Company Industry
Consumer Goods Rental / Food Production / Wholesale Alcoholic Beverages
