Reservations Agent
Reservations Agent
Posted on :
17-10-2024
Employer Active
1 Vacancy
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Job Description
Our Reservations Agents are at the beginning of an exceptional guest journey as you make them feel welcome and provide a personalised experience during your interactions with them.
Responsibilities and duties (but not limited to):
- Managing all communication regarding reservations for the Hotel
- Handle all enquiries relating to bookings via email or phone
- Exhibit high sales performance and maximise all sales leads by ensuring close of sale and upselling and crossselling opportunities
- Maintain a positive selling approach to maximise yield in both occupancy and rates
- Administration of reservations including maintaining a precise filing system
Qualifications :
About You
- The ability to demonstrate and deliver luxury service
- Excellent verbal and written communication skills
- Strong organisational customer service and problem solving skills
- Ability to multitask and manage prioritising demands
- Working knowledge of Microsoft applications and ability to navigate company systems and programs
- Ability to work onsite on full time basis
- Have full working right in Australia
- Ability to work on some Saturdays when required
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
Key Skills
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