Assistant Front Office Manager
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
- Ensures prompt courteous and accurate service to all guests to maximize customer satisfaction.
- Responsible for the organization of work within the department including assignments time schedules and vacations to ensure optimum utilization of manpower.
- Participates in the development implementation and review of the policies procedures practices and standards.
- Optimizes the efficient usage of room inventory by monitoring control and feedback to support the departments.
- Recommends changes in methods or equipment so as to improve departmental standards and productivity.
- Assist Front Office Manager monitors key performance indicators for the department and takes corrective action liaise with the F.O Mgr.
- Ensures adherence to company and hotel policies by all departmental employees.
- Ensures norms procedures and systems for safety and security of guest belongings (e.g. lockers left luggage etc.)
- efficiently followed and monitored so as to ensure maximum comfort levels.
- Monitors billing procedures to ensure accurate payment thereby maximizing organizational profitability.
- Ensures adherence to all statutory requirements by the Front Office.
- Ensures all front Office documents & records are maintained as per operational/ organizational requirements.
- Ensures all Front Office areas are neatly maintained at all times as per norms hygiene and efficiency cleanliness and safety standards.
- Responsible for the efficient handling of all the Room Reservations & their processing thereafter.
- Conduct Briefing Sessions regularly.
- Familiarity with all Front Desk and Cashiering functions.
- Responsibility towards guest ledger long stays guests and pay masters.
- Greet and welcome VIP guests upon their arrival and escort them to their rooms.
Qualifications :
- Previous experience in a similar role high paced role.
- Strong communication and customer service skills.
- Excellent written and verbal communication skills
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
