Telecommunication Agent
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
- Receive each guest call in a professional and friendly manner.
- Maintain effective communication with all related department to ensure smooth service delivery.
- Handle every query in a polite and courteous manner and exceed guest expectations.
- Ensure guests are greeted by name upon calling as per Rixos Standards.
- Maintain an up to date knowledge of the hotel and local services.
- Maintain an awareness of guest profile through the guest profile system.
- Complete managements long distance call vouchers and record them on the traffic sheet.
- Maintain the guest wake up call sheet and deliver calls accordingly on time and to the established standard.
- Ensure the proper operation of the switchboard resulting in fast and efficient transferring of internal and external calls
- Take messages for guests and management as per the required standard
- Ensure all external and internal calls are answered as laid out in the procedure and ensure efficient connection with the correct person.
- Monitor the logs of long distance calls and messages.
Qualifications :
- Previous hospitality experience
- Strong customer service skills required.
- Excellent written and verbal communication skills
- Degree in Hospitality / Tourism
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
