Customer Success
Customer Success
Posted on :
17-10-2024
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Job Description
About Client: A Leading Product development company
Role: Customer Success
Location: Chennai
Job Description:
- Onboarding new customers and guiding them through the implementation process.
- Establishing strong relationships with clients to understand their goals and challenges.
- Providing ongoing support and assistance to customers addressing any inquiries or issues they may have.
- Conducting regular checkins with customers to assess satisfaction and gather feedback.
- Collaborating with internal teams to advocate for customer needs and drive product improvements.
- Identifying opportunities for upselling or crossselling additional products or services to existing customers.
- Developing and maintaining a deep understanding of our products or services to effectively troubleshoot and provide solutions.
- Creating and delivering training sessions or materials to educate customers on best practices and maximize their use of our offerings.
Requirements:
SQL Ticketing HRMS
Remote Work :
No
Employment Type
Full Time
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