Customer Success Manager
Customer Success Manager
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Salary Not Disclosed
1 Vacancy
Job Description
- Collaborating with the sales team to ensure new customers are onboarded properly
- Providing periodical training and demonstrations to new customers on how to use the product or service effectively
- Conducting regular checkins with customers to ensure they are achieving their desired outcomes using the product.
- Collecting customer feedback and sharing this with product sales and marketing teams to ensure alignment and customer satisfaction thus improving / promoting customer retention & loyalty
- Addressing customer concerns and coordinating with internal teams to resolve/improve them
- Organize regular review meetings with customers to discuss their success metrics
- Understand customer outcomes through ongoing collection and analysis of data and feedback
- Implement strategies to maintain and improve NPS
- Proven work experience as a Customer Success Manager or similar Customer support role with minimum 5 years experience in a similar role
- Strong presentation and communication skills.
- Excellent analytical and strategic thinking skills.
- Proficiency in CRM software and sales analytics tools.
- Basic technical background typically in engineering or IT.
- Ability to work collaboratively with sales and technical teams.
- Problemsolving skills and a customeroriented mindset.
customer success management,customer retention,analytical skills,customer-oriented mindset,crm,communication,problem-solving,crm software,sales analytics,technical background,sales
Employment Type
Full Time
Company Industry
Key Skills
- Bidding
- Business Solutions
- ABAP
- Business Operations
- Business Sales
- Corporate Marketing
