ManageEngine Specialist
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
2-4years
Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
Position Summary: We are seeking a skilled ManageEngine Specialist to oversee the administration and optimization of the ManageEngine Service Desk application. This role will involve managing user accounts workflows and system performance while also analyzing support processes to enhance service delivery. The ideal candidate will have a strong background in IT service management and experience with ManageEngine solutions.
Key Responsibilities:
- Administer and configure the ManageEngine Service Desk application to meet organizational requirements.
- Manage user accounts roles permissions and workflows within the Service Desk to ensure effective usage.
- Conduct regular maintenance and backups of the Service Desk application to ensure data integrity and availability.
- Analyze current support processes recommending and implementing improvements to enhance service delivery.
- Review and streamline user provisioning and deprovisioning processes to optimize resource management.
- Generate and analyze reports on Service Desk performance metrics including ticket resolution times user satisfaction and workload distribution.
- Provide support and guidance to users on best practices and effective usage of the ManageEngine system.
- Monitor system performance and security ensuring compliance with industry standards and best practices.
- Generate regular reports on system usage incidents and resolutions to identify trends and areas for enhancement.
- Manage software updates and patches for all ManageEngine solutions to maintain system integrity.
- Coordinate maintenance activities with the Principal Buyer s team to minimize service disruption.
- Collaborate closely with other IT teams to ensure seamless integration of the Service Desk with other systems.
Requirements
Skills and Qualifications:
- Bachelors degree in Information Technology Computer Science or a related field.
- Proven experience in managing and administering ManageEngine Service Desk or similar IT service management tools.
- Strong understanding of IT service management (ITSM) principles and practices.
- Proficiency in user account management rolebased access control and workflow configuration.
- Experience with data analysis and report generation related to service performance metrics.
- Knowledge of system security practices and compliance requirements.
- Strong problemsolving skills and ability to recommend process improvements.
- Excellent communication and interpersonal skills to support users effectively and collaborate with IT teams.
- Familiarity with software update and patch management processes.
- Ability to work independently and manage multiple priorities in a fastpaced environment.
Preferred Qualifications:
- ITIL certification or similar IT service management certification.
- Experience in conducting training sessions or workshops for endusers.
- Knowledge of other ManageEngine products and their integration capabilities.
Required Skills and Qualifications: Educational Background: Bachelor s degree in Business Administration, Information Technology, Cybersecurity, or a related field. A master s degree or relevant certifications (e.g., CISM, CISA, CRISC, ISO 27001) is a plus. Experience: Minimum of 3 years of experience in governance, risk, and compliance, preferably in a cybersecurity or IT environment. Regulatory Knowledge: Strong understanding of applicable laws and regulations, particularly those related to cybersecurity and data protection. Analytical Skills: Excellent analytical and problem-solving skills, with the ability to assess compliance risks and recommend effective solutions. Communication Skills: Strong verbal and written communication skills, with the ability to effectively convey complex compliance concepts to diverse audiences. Interpersonal Skills: Ability to work collaboratively across departments, fostering relationships and promoting a culture of compliance. Detail-Oriented: Strong attention to detail, ensuring accuracy and thoroughness in compliance assessments and reporting. Adaptability: Ability to stay updated on regulatory changes and adjust strategies and processes accordingly.
Employment Type
Full Time
