Customer Service Representative
Customer Service Representative
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Salary Not Disclosed
Job Description
Job Responsibilities:
- Managelargeamounts of incoming calls
- Identify and assess customers needs to achieve satisfaction
- Build sustainable relationships and trust with customer accounts through open and interactive communication
- Provide accurate valid and complete information by using the right methods/tools
- Meet personal/customer service teamsales targets and call handling quotas
- Handle customer complaints provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
- Keep records of customer interactions process customer accounts and file documents
- Follow communication procedures guidelines and policies
- Take the extra mile to engage customers
Job Skills:
- Proven customer support experience or experience as aclient service representative
- Track record of overachieving quota
- Strong phone contact handling skills and active listening
- Customer orientation and ability to adapt/respond to different types of characters
- Excellent communication and presentation skills
- Ability to multitask prioritize and manage time effectively
- High school degree
Employment Type
Full Time
Company Industry
Advertising Services / Business Consulting and Services / Air /
